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Job Description
Melio is seeking an IT Team Leader to manage a small, hands-on IT team supporting a fully SaaS-based environment. This hybrid role involves leadership and direct technical work, supporting both remote and local employees. The IT Team Leader will report to the Chief Information Security Officer and will be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
Role involves:
- Leading day-to-day IT support operations across on-site and remote environments.
- Administering device management platforms for laptops and mobile devices.
- Managing identity and access platforms, enforcing security policies and workflows.
- Supporting local network components including Wi-Fi, firewalls, and internet services.
- Implementing and maintaining low-code/no-code workflow automation for frequent IT tasks.
- Maintaining accurate inventory of all hardware and software assets.
- Providing technical support for hybrid company meetings and events.
- Ensuring reliability and quality in audio/video setups and meeting spaces.
Requirements:
- 2+ years of experience in IT support or service operations management
- Experience leading or mentoring team members while remaining hands-on
- Strong troubleshooting and communication skills
- Familiarity with SaaS-first environments and access/security practices
- Organized, proactive, and focused on service quality and process improvement
Role offers:
- Opportunity to work in a hybrid role.
- Chance to work in a fast-growing B2B payment platform.
- Opportunity to work with a diverse group of people.
