Browse All Jobs

Technical Support Engineer

Technical Support Engineer at Dataiku, remote in France.
Dataiku
Remote
France
Undisclosed salary
Job Description
Dataiku is seeking a Technical Support Engineer to join its fully remote Support team. This role focuses on enabling customers and resolving technical issues related to Dataiku's Everyday AI Platform (DSS). The ideal candidate will contribute to the growth of Dataiku's global support function by providing solutions to EMEA and global customers, collaborating with internal teams, and documenting knowledge for future use.

Role Involves:
  • Solving technical issues for EMEA and global customers through various communication channels.
  • Communicating with the R&D team to resolve complex issues and share customer feedback.
  • Collaborating with customer-facing teams to escalate and resolve issues efficiently.
  • Documenting knowledge in technical articles and contributing to knowledge bases.
  • Assisting with other activities in a fast-paced startup environment.

Requirements:
  • At least 3 years of experience in a client-facing engineering or technical role.
  • Experience with cloud platforms such as AWS, Azure, and GCP.
  • Experience with Docker and Kubernetes.
  • Collaborative and helpful mindset.
  • Strong technical problem-solving skills with experience in log analysis and debugging.
  • Proficiency with Unix-based operating systems.
  • Experience with relational databases and SQL.
  • Ability to read and write Python or R code.

What Dataiku Offers:
  • Opportunity to shape the future of AI.
  • A collaborative and innovative work environment.
  • Personal growth and development opportunities.
Apply Manually

Dataiku

Dataiku is the Universal AI Platform, empowering organizations to control their AI initiatives across talent, processes, and technologies. The platform offers no-code, low-code, and full-code capabilities, allowing diverse teams to leverage their existing skills to build analytics, models, and AI agents. Dataiku's technology stack integrates various data science technologies and supports deployment in SaaS, cloud, or on-premise environments. The company is committed to innovation, open-source communities, and integrating advanced technologies, including LLMs.

All Jobs at Dataiku (76)