Application Support Specialist

Job Description

FLYR is seeking an Application Support Specialist to ensure the smooth operation of critical software systems for the airline industry. The Application Support Specialist will resolve technical issues and provide support to airline staff and end-users.

Responsibilities:

• Respond to and resolve production incidents, ensuring minimal downtime.
• Prioritize and escalate issues based on their severity and impact.
• Investigate, diagnose, and troubleshoot technical issues.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Document issue resolution steps and maintain a knowledge base.
• Provide technical support to airline staff and end-users.
• Assist in the deployment of software updates, patches, and enhancements.
• Identify opportunities for performance improvement and optimization.
• Ensure compliance with industry standards and security protocols.

Requirements:

• 2+ years of overall experience in IT
• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in application support, preferably in the airline industry.
• Familiarity with the incident management process.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficiency in troubleshooting and technical problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to read and investigate scripts in XML/Python
• Basic API knowledge
• Experience in CI/CD, GIT
• Basic SQL knowledge
• Readiness for compensated on-call duties
• Good English written and verbal communication skills.

The role offers:

• Indefinite-term contract
• Private Medical Insurance
• Sodexo Food vouchers
• Bonus for extralegal transport
• 22 days of vacation
• Internal technology training and tech sessions
• Team building events