Associate Product Operations Manager

Job Description

Yext is seeking an Associate Product Operations Manager to join their Product Operations team. The Product Operations team is responsible for defining and evolving the product development lifecycle. The Associate Product Operations Manager will play a key role in ensuring the right goals are achieved at the right time, enabling product teams to deliver innovative features to customers. This role involves close collaboration with partners across Product Management, Engineering, Design, Product Marketing, Customer Success, and other cross-functional teams.What this role involves:

• Managing the details of day-to-day processes including roadmap planning, feature release, feature requests, and beta programs.
• Ensuring work is on track, visible, and accurately represented in Jira.
• Maintaining process documentation and training materials and act as subject matter expert on key processes.
• Owning department calendars and deadlines, including providing appropriate visibility and reminders to task owners.
• Collecting and analyzing feedback and performance data on processes and systems, deliver insights on effectiveness and quality, and propose and implement process improvements where appropriate.
• Owning special initiatives as assigned, including coordinating product launches across multiple areas of the business, implementing software tools, and piloting new programs with the team.
• Becoming familiar with the Documentation team in order to bolster their initiatives as needed.
• Building strong relationships with cross-functional teams to conduct discovery and strengthen ways of working.
• Ensuring process adherence and consistency across teams, monitoring and reinforcing the use of established processes across the Product org.
• Managing vendor and tooling relationships and identify opportunities for expansion or improvement.
• Establishing key operational metrics and dashboards, defining and tracking metrics related to product development velocity, release frequency, process efficiency, and tool adoption.

Requirements:

• BA / BS degree or similar university level education.
• Ideally 2+ years of experience in an operational or project management role (experience in a Product organization / SaaS company preferred).
• An analytical mindset and proactive approach to problems.
• Excellent organizational skills, including accurately maintaining schedules and balancing work streams with different deadlines.
• Strong written and verbal communication skills, including interacting over multiple channels (email, IM, phone, video) with colleagues from diverse backgrounds and varying levels of seniority.
• Ability to successfully deliver projects while handling input or requirements from multiple stakeholders.
• Familiarity with key tools (Jira, Slack, Salesforce, GSuite, etc.) or aptitude for learning them quickly.
• Interest in developing fundamental skills related to process improvement (e.g. Lean, Agile, process mapping techniques, workshop techniques).
• Understanding of SaaS Business Models: basic knowledge of how SaaS products are developed, delivered, and monetized (e.g., subscriptions, churn, customer lifecycle).

Yext offers:

• Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.
• Equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.