Senior Sales Support Coordinator - CEMEA

Job Description

The Financial Times is seeking a Senior Sales Support Coordinator to join the FT Professional team. This role is crucial in providing support to the United Kingdom & Ireland and CEMEA Content Sales teams, ensuring service and efficiency targets are met. The Senior Sales Support Coordinator will identify and implement process improvements across Marketing, Sales, and Support, ensuring operational efficiency and supporting revenue targets.Responsibilities:

• Support the Team Leader and deputise in their absence.
• Supervise case queues, Slack channels, and phone coverage.
• Assist UK&I and CEMEA Sales teams with pre-sales activities.
• Manage contract amendments and non-standard contract approvals.
• Provide phone, Slack, and email support on subscriptions.
• Maintain accurate customer records in Salesforce.
• Coordinate with internal teams and external partners.
• Contribute to special projects and support process enhancements.

Requirements:

• 2-3 years in a support or administration role.
• Strong analytical skills and process review improvements.
• Experience with reporting within Salesforce.
• Experience with case management and monitoring.
• Self-motivated with the ability to work on own initiative.
• Excellent communication skills, including process documentation.
• Solution-focused problem-solving.
• Customer-focused attitude.

The FT Professional offers:

• Generous annual leave.
• Medical cover.
• Inclusive parental leave packages.
• Subsidised gym memberships.
• Opportunities to give back to the community.
• Hybrid working model (averaging two to three days onsite).