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Customer Success Outcome Manager

Customer Success Outcome Manager at Ping Identity, remote USA.
Ping Identity
Remote
United States
USD 78,000 - 94,000
Job Description
Ping Identity is seeking a Customer Success Outcome Manager. In this role, the individual will actively engage customers to understand adoption and sentiment, analyze data to identify trends and risks, and position IAM solutions as business enablers. They will build trust-based relationships with customers, advocate for their needs, and develop success plans. This role involves occasional travel to customer sites or events.

Role involves:
  • Engaging customers through check-ins and business reviews.
  • Analyzing support cases and customer interactions.
  • Identifying trends and risks in customer data.
  • Positioning IAM solutions as business enablers.
  • Building trust-based relationships with customers.
  • Advocating for customer needs.
  • Developing and delivering success plans.

Requirements:
  • 3-5 years of customer-facing experience in Customer Success, Sales, Account Management, or Project Management in software or a similar industry.
  • Experience with SFDC, Gainsight, or equivalent CRM systems.
  • Experience delivering and driving software adoption best practices.
  • Proven ability to collaborate and build strong relationships with executives internally and externally.
  • High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions.
  • Naturally curious and proactive in asking the right questions to uncover adoption blockers and risks.
  • A problem-solver that drives creative solutions to customer challenges, even without direct data.
  • Ability to influence internal teams (Product, Engineering, Sales) to act on qualitative feedback and customer insights.

Role offers:
  • Flexible, collaborative work environment.
  • Employee Resource Groups.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives.
  • Generous PTO & Holiday Schedule.
  • Parental Leave.
  • Progressive Healthcare Options.
  • Retirement Programs.
  • Opportunity for Education Reimbursement.
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Ping Identity

Ping Identity is a leading intelligent identity platform provider, ensuring secure and seamless digital experiences for users globally. The company's cloud-based solutions enable secure access for customers, employees, and partners, facilitating frictionless digital interactions. Headquartered in Denver, Colorado, Ping Identity serves a large portfolio of enterprise clients, including over half of the Fortune 100. The company champions digital freedom and fosters a culture of individuality and respect within its diverse global team. Ping Identity is at the forefront of innovation in cybersecurity, identity management, and digital experience solutions.

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