Payment Operations Manager

DMarket, recently acquired by Mythical Games, is seeking a Payment Operations Manager to ensure operational excellence in day-to-day payment needs and provide expertise to support scalability. The role involves close collaboration with product and technology teams to improve payment experiences for customers. The Payment Operations Manager will work under the Trust & Safety umbrella, collaborating with the Reconciliation and Fraud Team to provide secure and compliant payment solutions.

Mythical Games believes in a ‘People First’ culture, fostering empathy and respect to create exceptional work.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance.
• Relationship management with core current payment providers.
• Maintenance and support of currently established payments flows.
• Participation in reconciliations of operations with external payment service providers and payment reporting.
• Participation in networking, passing compliance, and onboarding with any new payment service providers.
• Assisting in market analysis of local payment solutions that ensure success at scale.
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow.
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors.
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience.
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Requirements:

• Advanced knowledge of global payment systems and region-specific rules and regulations.
• Understanding of payments & marketplace trends in North America and Europe, as well as in East Asia and LATAM.
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness.
• Strong analytical acumen and ability to interpret and work with financial data.
• Able to distill a data-driven course of action from complex and varied information sources.
• Experience owning and solving complex e-commerce payments problems.
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business.
• Knowledge of credit card chargeback case handling and risk mitigation.
• Strong knowledge of SQL, Exel is a big advantage.
• At least Upper-Intermediate English.

What Mythical Games Offers:

• Team of like-minded professionals, a trusting and supportive atmosphere.
• Work in an international product company - Mythical Games is a resident of Diia City.
• Competitive financial reward.
• Health care starting on your first working day.
• 22 paid vacation days, paid sick leaves, and other personal days in accordance with the company's internal policies.
• Flexible working hours.
• Referral bonuses.
• Financial support and PTO in case of special occasions governed by the internal policies of the company.