Manager, Startups Account Management

Job Description

Anthropic is seeking a Manager of Startup Account Management to lead a team of 5-10 Account Managers. The manager will be responsible for driving expansion and retention across Anthropic's fastest-growing startup customers. This role involves building and developing a high-performing team, establishing frameworks and processes, and ensuring exceptional customer experiences.

Responsibilities include:

• Leading, coaching, and developing a team of 5-10 Startup Account Managers.
• Owning team revenue targets across expansion and retention.
• Building scalable frameworks and processes for account planning and customer health monitoring.
• Partnering with Product, Marketing, and other GTM teams to identify strategic growth opportunities.
• Establishing best practices for startup customer engagement.
• Reviewing customer health metrics and developing action plans.
• Mentoring team members in consultative sales skills.
• Driving operational excellence through pipeline management and forecasting accuracy.
• Participating in strategic customer conversations.

Requirements:

• 10+ years of experience in enterprise software sales or account management.
• 3+ years in a people management role.
• Proven track record of exceeding team revenue targets.
• Strong understanding of the startup ecosystem.
• Deep expertise in strategic account planning and enterprise relationship management.
• Experience building and scaling account management processes.
• Strong analytical and problem-solving skills.
• Excellence in cross-functional collaboration.
• Background in technical product sales (APIs, infrastructure, or ML/AI solutions).
• Bachelor's degree in a related field or equivalent experience.

Anthropic offers:

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.