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Senior Business Systems Product Manager

Senior Business Systems Product Manager at Zscaler, Costa Rica.
Zscaler
Hybrid
On-Site
Costa Rica
Undisclosed salary
Job Description
Zscaler is seeking a Senior Business Systems Product Manager to join its Customer Success Strategy & Operations team. This role involves leading the execution of internal product development programs and ensuring the successful and timely delivery of key initiatives. The ideal candidate will collaborate with cross-functional teams, including Success, IT, and UI/UX Designers, to align business objectives and stakeholder goals.

Role involves:
  • Collaborating with cross-functional teams
  • Driving enhancements and managing internal tools
  • Developing roadmaps, milestones, and success metrics
  • Acting as the central liaison for aligning program deliverables
  • Creating and maintaining documentation

Requirements:
  • 8+ years of experience in Product Management, Professional Services Operations, Program Management, or a related field in SaaS or cybersecurity
  • Strong background in managing Salesforce Service Cloud Lightning projects and other tools (e.g., Tableau, PSA) or related technologies
  • Experience driving process improvements and implementing scalable operational workflows
  • Proven ability to handle multiple projects, demonstrating exceptional stakeholder management and communication skills

Zscaler offers:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks
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