Technical Support Engineer

Job Description

Innovid, a leading independent omnichannel ad tech platform, is seeking a Technical Services Support Analyst to join their global organization. This role involves working closely with various teams to troubleshoot and resolve technical issues, develop custom analytics reports, and ensure exceptional customer support.

The Technical Support Engineer will be responsible for:

• Providing first-level and internal/external escalation support on all Innovid solutions/products
• Providing exceptional customer support via verbal and written communication
• Liaising between Client Services/Sales teams and R&D on product defects and escalations
• Developing and maintaining custom analytics reports for both internal and external needs
• Troubleshooting data anomalies and discrepancies
• Servicing access management requests
• Documenting troubleshooting procedures

Innovid requires the following qualifications:

• 3+ years of experience in a technical client-facing role
• Advanced English Skills (Oral and Written Communication)
• Experience in SQL query use and development
• Experience with HTML5 (HTML/CSS/JavaScript)
• Experience with web development and network traffic troubleshooting tools

Innovid offers:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance
• English lessons
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential
• Global team and cross-company collaboration unlike anywhere else!