Process Specialist, Manila (UK Support)

Job Description

Eucalyptus is seeking a Process Specialist to join their team in Manila, Philippines, to support UK-based clinics. Eucalyptus is a digital healthcare company focused on solving healthcare challenges through various brands. The Process Specialist will play a crucial role in supporting patients, collaborating with medical professionals, and identifying opportunities for improvement.Role involves:

• Supporting clinics’ patients through a range of conditions, via email and phone
• Supporting markets in rotating shifts
• Collaborating remotely and liaising with doctors, pharmacies, and delivery partners
• Identifying opportunities to improve products, processes, or service

Requirements:

• 3+ years of experience in customer care or equivalent
• Interest in healthcare and wellness
• Strong written and verbal communication skills
• Familiarity with computer skills and customer service software
• Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company is a plus
• Experience in quality assurance and process assurance is a plus
• Experience handling English phone lines is a plus

Eucalyptus offers:

• Professional development budget and leave credits
• Health insurance with dependent coverage
• Transportation allowance
• 13th month pay
• Generous leave policies