Zendesk Specialist (UK Mid-Shift) 6-Month Contract

Job Description

Eucalyptus is seeking a Zendesk Specialist for a 6-month contract to support their clinics' patients through various conditions via email and phone. The specialist will collaborate remotely with doctors, pharmacies, and delivery partners, identifying opportunities to improve products, processes, or service.

• Support clinics’ patients through a range of conditions, via email and phone
• Support markets in rotating shifts
• Collaborate remotely and liaise with doctors, pharmacies and delivery partners
• Identify opportunities to improve products, processes or service

Requirements:

• 3+ years of experience in customer care or equivalent
• Interest in healthcare and wellness
• Strong written and verbal communication skills
• Familiarity with computer skills and customer service software
• Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company (plus)
• Experience in quality assurance and process assurance (plus)
• Experience handling English phone lines (plus)

Eucalyptus offers:

• Professional development budget and leave credits
• Mentorship and buddies
• Regular performance and pay reviews
• Health insurance with dependent coverage
• Transportation allowance for Makati office
• Standard statutory benefits (SSS, PhilHealth, and HDMF) and 13th month pay
• Generous leave offerings (sick, maternal/paternal, compassionate, and vacation leave)