Lead Service Designer, Hong Kong

Job Description

WongDoody is seeking a Lead Service Designer to join their team in Hong Kong. The Lead Service Designer will be responsible for leading the creation of comprehensive, data-driven experiences for clients, transforming insights into actionable strategies, and aligning business goals with user-centric designs. This role requires expertise in both service design and business analytics, ensuring that solutions are innovative, data-backed, and scalable across diverse digital touchpoints.

The Lead Service Designer will collaborate with key stakeholders to define project scope, conduct user research, develop high-quality presentations, and utilize business analytics to inform design strategies and measure the impact of service improvements.

What this role involves:

• Translating client insights and business data into compelling service experiences.
• Creating customer journeys by capturing each touchpoint.
• Preparing business proposals and case studies.
• Collaborating with Experience Designer, Visual Designer and Business Leader.
• Defining project scope, ensuring that both user needs and business objectives are met.
• Crafting strategic design approaches by selecting the right methodologies.
• Developing high-quality presentations to articulate ideas and deliverables.
• Utilizing business analytics to inform design strategies.

Requirements:

• At least 12+ years of experience in Service Design, Product Design, or UX Design.
• A portfolio showcasing problem-solving capabilities.
• Experience in face-to-face client interactions.
• Business analytics skills.
• Experience working within the WeChat ecosystem and designing WeChat Mini Programs or other digital products in China.
• Experience working with cross-functional teams.
• Professional proficiency in both English and Mandarin.
• The ability to navigate cross-cultural communication differences and adapt designs to regional preferences.

What this role offers:

• The opportunity to work on exciting new projects in Hong Kong.
• A collaborative and innovative work environment.
• The chance to make a real impact on user experience and business outcomes.