Solutions Engineer

Job Description

BigID, a tech startup specializing in data security and AI data management, is seeking a skilled Solutions Engineer to join their dynamic team. The candidate will be responsible for resolving customer issues, designing complex deployments, improving products, and training other tiers. BigID values innovation, diversity, integrity, and collaboration, offering a fast-paced and rewarding work environment.Role involves:

• Troubleshooting complex software modules.
• Owning internal and external customer calls.
• Playing a key role in feature design activities.
• Developing and modifying modules.
• Working with QA and development teams.
• Actively partaking in tech support training sessions.

Requirements:

• 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more).
• Strong troubleshooting skills and methodological approach.
• Previous experience with customers (working directly and on-site visits).
• Excellent communication (written and oral) and teamwork skills.
• Demonstrated experience in writing code projects with Python and Java – major advantage.
• Experience working with various databases and with MongoDB – an advantage.
• Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
• Experience with Kubernetes and other container orchestration technologies – an advantage.
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
• IT experience (large organizations – advantage).

Role offers:

• Equity participation.
• Flexible work arrangements.
• Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals.
• Knowledge training & Career development tracks.