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Job Description
CarOnSale, a tech start-up based in Berlin, is seeking a Customer Service Specialist to join their Operations Department. This role involves managing vehicle processing on the platform, identifying areas for improvement, and developing solutions to enhance customer experience. The Customer Service Specialist will also handle stand fees, reminders, and transport bookings, coordinate self-collection, and address document-related issues.
Responsibilities include:
- Managing vehicle processing on the platform
- Improving processes by identifying optimization potentials
- Managing stand fees, reminders, and transport bookings
- Coordinating self-collection
- Addressing document-related issues
Requirements:
- Training as a merchant or initial experience with CRM systems
- Fluent German and English skills
- Ideally, experience in the automotive industry
- Independent, entrepreneurial, problem-solving, and data-driven work style
- Strong social, empathetic thinking, and excellent communication skills
CarOnSale Offers:
- Attractive salary model
- Fitness-Abo Zuschuss
- Fresh fruit and free drinks
- Virtual Share Option program
- Betriebliche Altersvorsorge
- Fahrtkostenzuschuss
