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Job Description
CarOnSale, a tech start-up based in Berlin, is seeking a Junior Customer Support Specialist to join their Operations Department. This role involves managing vehicle processing on the platform, identifying optimization potentials, and ensuring excellent customer experience. The specialist will handle stand fees, reminders, and transport bookings, coordinate self-collection, and address document-related issues.
Responsibilities:
- Managing vehicle processing on the platform
- Improving processes by identifying optimization potentials
- Managing stand fees, reminders, and transport bookings
- Coordinating self-collection
- Addressing document-related issues
Requirements:
- Training as a merchant or initial experience with CRM systems
- Fluent German and English skills
- Ideally, experience in the automotive industry
- Independent, entrepreneurial, problem-solving, and data-driven work style
- Excellent social, empathic thinking, and communication skills
CarOnSale Offers:
- Attractive salary model
- Extensive onboarding program and regular feedback cycles
- Fitness subscription subsidy
- Free fruits and drinks
- Virtual Share Option program
- Company pension scheme support
- Public transport ticket subsidy
