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Job Description
iFood is seeking a CRM Manager for Delivery Channels. This role is within the DRM (Driver Relationship Management) area, which focuses on strategic relationship management with delivery drivers, aiming to enhance their experience through personalized communication and proactive problem-solving. The DRM team acts as a crucial link between communication and business teams, ensuring alignment with corporate objectives and driving continuous improvements through data analysis.
Role involves:
- Selecting and implementing the most suitable CRM platform.
- Monitoring CRM platform performance and related KPIs.
- Transforming data into actionable insights.
- Integrating strategies with marketing, sales, and customer service teams.
- Personalizing approaches for different customer segments.
- Preparing analyses and reports for leadership and stakeholders.
- Developing new initiatives based on collected data.
- Defining CRM strategies aligned with business objectives.
Requirements:
- Experience in designing complex scenarios and implementing innovative solutions.
- Proficiency in monitoring and analyzing KPIs, and using CRM platforms.
- Investigative and proactive approach.
- Strong organizational skills and efficiency in managing priorities.
- Ability to integrate and lead cross-functional teams, fostering collaboration.
- Adaptability to changes and new challenges.
- Experience in people and process management.
- Analytical and strategic profile, capable of transforming data into concrete actions.
iFood offers:
- Opportunity to work in a leading Brazilian technology company.
- A dynamic and innovative environment.
- The chance to impact the experience of delivery drivers.
