Technical Support Engineer - LATAM

Job Description

Torq, a rapidly growing cybersecurity company, is seeking a Technical Support Engineer to join their LATAM team. This role is fully remote. The Technical Support Engineer will play a crucial role in ensuring customer success by providing technical expertise and support.Responsibilities:

• Deliver technical and industry thought leadership to customer decision makers.
• Demonstrate a thorough grasp of customer's business and technical issues.
• Maintain a deep understanding of the Torq solution and product roadmap.
• Partner with internal teams to present services, training, and workshops.
• Support business growth by ensuring customers are eager to use Torq's solution.
• Triage and prioritize reported customer incidents.

Requirements:

• 5+ years of experience in similar roles at B2B SaaS companies.
• Experience working with enterprise customers and conducting on-site meetings.
• Ability to articulate technical topics to a non-technical audience.
• Exceptional analytical and problem-solving abilities.
• Strong interpersonal skills for customer interaction.
• Experience in designing and writing automation scripts (bash/python).
• Experience in reading APIs and security.
• Experience working in SOC or IRT team is an advantage.