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Job Description
Axon is seeking a Technical Account Engineer to manage relationships with key customers in the French Government. This role involves building strategic partnerships and providing technical expertise to help customers achieve their operational goals using Axon's products. The Technical Account Manager will serve as the main point of contact, offering best practices and insights to internal product roadmaps and projects.
Role Involves:
- Mastering Axon technologies, including Axon Evidence Local, body cameras, and kiosks.
- Leading business and technical presentations to VP-level audiences.
- Prioritizing and executing project tasks independently.
- Managing customer expectations and providing tier-2 technical support.
- Developing knowledge base articles and reporting bugs to engineering teams.
- Maintaining internal product test environments and deployment records.
- Assisting with software maintenance and upgrades across customer locations.
- Maintaining relationships with key partners to solve problems and deploy Axon products.
- Improving technical documentation and communicating customer feedback.
Requirements:
- French citizenship and willingness to undergo a security check.
- 5+ years of experience in IT support or deployment.
- Experience managing customer relationships and technical projects.
- Understanding of ITIL and Change Management processes.
- Advanced knowledge of IT/Networking concepts, including Microsoft Server, SQL Server, Active Directory, Azure, APIs, and Network Administration.
What Axon Offers:
- Opportunity to work on a mission that matters, protecting life.
- A fast-paced, challenging, and meaningful work environment.
- The chance to drive real change and grow professionally.
