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Job Description
Axon is seeking a Technical Account Manager in France to build long-term, strategic partnerships with key customers. This role involves being the main point of contact, providing best practices and technical expertise to help customers achieve their operational goals using Axon’s products. The Technical Account Manager will also collaborate with cross-functional teams, providing insights into customer needs and influencing product roadmaps.
Role Involves:
- Mastering Axon technologies, including Axon Evidence Local, body cameras, and kiosks.
- Leading business and technical presentations to VP-level audiences.
- Prioritizing and executing project tasks independently.
- Managing customer expectations and providing tier-2 technical support.
- Developing knowledge base articles and reporting bugs to engineering teams.
- Maintaining internal product test environments and deployment records.
- Assisting 3rd party integrators with software maintenance.
- Developing relationships with key partners across Axon.
- Improving technical documentation and communicating customer feedback.
Requirements:
- French citizenship and willingness to undergo a security check.
- 5+ years of experience in IT support or deployment.
- Experience managing customer relationships and technical projects.
- Understanding of ITIL and Change Management processes.
- Knowledge of routing, switching, Wi-Fi, telecommunications, and Internet technologies.
- Advanced understanding of IT/Networking concepts.
- Knowledge of relational database solutions.
- Excellent communication, analytical, and problem-solving skills.
What Axon Offers:
- A mission to Protect Life.
- A fast-paced, challenging, and meaningful work environment.
- Opportunities to take ownership and drive real change.
- Continuous growth and development.
