Customer Success Architect (Kasten)

Job Description

Veeam, the global leader in data resilience, is seeking a Customer Success Architect (Kasten) to join their Customer Success team. This role is based in Bucharest, Romania, and involves serving as a trusted advisor for select customers, guiding them through post-sales implementation and best practices for Veeam Kasten products and Kubernetes.Responsibilities:

• Onboarding select customers and assisting with deployment plans.
• Serving as the technical champion for Kasten solutions.
• Guiding customers with post-sales resources, documentation, training, and support.
• Collaborating with internal teams to translate customer feedback into product improvements.
• Providing customized recaps and guidance to customers.
• Providing detailed reports on customer interactions and feedback.
• Creating documentation to enhance the post-sales customer experience.
• Building and maintaining strong relationships with customers.
• Demonstrating technical leadership and subject matter expertise.
• Acting as a technical expert and consultant to develop solutions.

Requirements:

• 6+ years of customer-facing experience in technical consulting, technical escalation, technical support, customer success, and/or technical account management.
• Proven proficiency with Kubernetes-based environments.
• Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker, and data protection.
• Expertise in Linux administration.
• Deep knowledge of bash or similar Linux scripting languages.
• Kubernetes certifications (CKA or CKAD).
• Entrepreneurial mindset with a strong work ethic.
• Ability to thrive in a fast-paced environment.
• High level of business acumen.
• Ability to manage multiple customer accounts and projects simultaneously.
• Excellent communication skills in English.

What Veeam offers:

• A competitive mix of salary and generous benefits package.
• Meal tickets worth 35 RON a working day.
• A pension scheme.
• Excellent career opportunities with professional training and education.
• A multicultural team with more than 20 nationalities.
• Tailored onboarding, buddy, and mentor programs.
• Employee Resource Groups.
• Volunteering days.
• Wellness programs.
• Additional vacation days based on tenure.