Sr API Support Engineer (Messaging API & Fluent in Japanese)

Job Description

Vonage is seeking a Sr API Support Engineer to provide technical support to strategic customers using real-time communication APIs and SDKs. The candidate will manage customer-related projects, collaborate with Sales, Engineering, and other teams. Role involves:

• Investigating, troubleshooting, diagnosing, and resolving technical issues related to customer API and SDK implementations.
• Communicating effectively with customers and internal stakeholders.
• Identifying bugs and escalating to Product/Engineering teams.

Requirements:

• 3+ years as a Support Engineer in telecommunications or SaaS.
• Experience with messaging technologies like SMPP, GSM, SMS.
• Strong knowledge of RESTful APIs.
• Proficiency in English and Japanese.

Role offers:

• Opportunity to work with a global cloud communications leader.
• Chance to innovate cloud communications for businesses worldwide.