Senior Solutions Engineer - Public Sector & Retail Industries

Job Description

Talkdesk is seeking a Senior Solutions Engineer to provide business-driven consulting to prospective and existing customers in the Public Sector & Retail Industries. The Solutions Engineer will leverage their expertise in the Contact Center space to help the Sales team establish market and deal-level visibility, differentiating Talkdesk's solutions from the competition. This role requires a credible thought leader who can confidently address C-level discussions and expand revenue opportunities.Responsibilities include:

• Understanding customer-specific needs and providing business-driven consulting.
• Providing business-centric expertise to the Sales team.
• Moving between key facets of the sales cycle, from pre-sales to post-sale upsell.

Requirements include:

• Deep understanding of CCaaS and the Contact Center space.
• Exceptional customer responsiveness and cross-team collaboration.
• Excellent consulting, listening, and communication skills.
• Expert facilitation skills for meetings and group activities.
• Superior presentation skills.
• Excellent written communication skills.
• Critical thinking, problem-solving, and decision-making skills.
• Self-directed work habits and strong teamwork skills.
• 5+ years of Solutions Engineering experience in a related SaaS field.
• 2+ years of related industry experience.
• Bachelor's Degree in a technical field or equivalent experience.

Talkdesk offers:

• Opportunity to work in a fast-paced startup environment.
• A chance to be part of a company recognized as a cloud contact center leader.
• A culture of inclusivity, diversity, and genuine acceptance.