Senior SEO Manager

Job Description

Intercom, an AI Customer Service company, is seeking a Senior SEO Manager to drive growth through strategic SEO initiatives. The Senior SEO Manager will be responsible for the vision, strategy, and execution of Intercom's global SEO efforts, impacting lead generation and self-serve sign-ups. This role requires a data-driven approach to scaling SEO, ensuring operational excellence and cross-functional alignment. The Senior SEO Manager will:

• Define and lead Intercom’s global SEO strategy.
• Develop systems for programmatic SEO and AI-assisted content generation.
• Establish and manage a process for keyword research and content optimization.
• Oversee the design and implementation of reporting frameworks.
• Lead cross-functional collaboration with various teams.
• Identify and resolve technical SEO challenges.
• Stay updated on emerging search trends, including AI-powered search engines.
• Translate complex analytics into actionable strategies.
• Ensure SEO is integrated with paid search and content marketing.

Requirements include:

• 7+ years of experience in SEO, growth marketing, or content strategy, preferably in a B2B SaaS environment.
• Strong leadership and stakeholder management skills.
• Deep expertise in SEO tools and methodologies.
• Proven ability to design and scale SEO programs.
• Strong analytical skills and experience with analytics platforms.
• Understanding of how SEO integrates with paid marketing.
• Excellent communication and presentation skills.
• Entrepreneurial mindset with a bias toward action.
• Understanding of generative AI tools for influencing AI SEO.

Intercom offers:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Open vacation policy and corporate holidays.
• Paid Parental Leave Program.
• Commuter benefits + 401k plan.
• In-office bicycle storage.