Senior Product Operations Manager, Post Delivery Experiences

Job Description

Narvar is seeking a Senior Product Operations Manager to strategically own the post-delivery consumer experiences within its SaaS platform. This role focuses on enhancing consumer satisfaction and loyalty through seamless, intuitive, and engaging interactions after purchase. The ideal candidate will drive the product vision, strategy, and roadmap for consumer-facing post-delivery features, aligning with overall business objectives.Role involves:

• Defining and driving product vision and strategy
• Translating business and user needs into product requirements
• Prioritizing product backlog for consumer-facing features
• Analyzing consumer behavior to identify trends and opportunities
• Collaborating with go-to-market teams

Requirements:

• BS/MS in computer science, information systems, or equivalent
• 10+ years of Product Management experience in a B2B2C or B2C SaaS environment
• Experience delivering engaging consumer-facing digital products
• Strong experience with user-centered design principles
• Data-driven with experience in analyzing consumer behavioral data
• Strong technical background and collaboration skills
• Experience in e-commerce, retail technology, or post-purchase solutions is desirable

Role offers:

• Opportunity to shape consumer post-delivery experiences
• Collaboration with cross-functional teams
• A chance to work with a leading post-purchase platform