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IT Support Specialist

IT Support Specialist at Lightspeed in Tbilisi, Georgia.
Lightspeed Commerce
Remote
Hybrid
On-Site
Georgia
USD 478
GEL 1,300
Job Description
Lightspeed is seeking an IT Support Specialist to join their global team in Tbilisi. This role involves supporting Ecwid by Lightspeed employees, both in-office and remote, ensuring they have the necessary hardware and software to perform their best work. The IT Support Specialist will be part of the Worldwide IT Support crew, playing a key role in maintaining a functional and efficient IT environment.

Role involves:
  • Troubleshooting and resolving hardware and software issues.
  • Providing employees with access to information resources and IT services.
  • Maintaining functional setups for desks, meeting rooms, and office infrastructure.
  • Tracking, documenting, and managing issues via the service desk.
  • Keeping IT asset inventory accurate and up to date.

Requirements:
  • 2+ years of experience with Mac & Windows computers.
  • Experience with GSuite and/or O365 administration.
  • Experience with Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin).
  • Experience with Service Desk Platforms (e.g. ServiceNow, JIRA, etc.).
  • Experience with Mobile Device Management (e.g. JAMF).
  • Strong written and verbal communication skills in Russian, Georgian, and English.
  • Must be a resident in Tbilisi.
  • Customer-first mindset and empathetic listener.
  • Reliable team player with strong troubleshooting and follow-through skills.
  • May be required to travel to Yerevan.

Lightspeed offers:
  • Lightspeed equity scheme.
  • Health & Wellness Credit (up to 1300 GEL per year).
  • Mental Health Support through the Modern Health App.
  • Support to talk with external Russian speaking psychologists (up to 7 sessions/year).
  • Medical insurance plan that covers dental care.
  • Regular performance reviews and opportunities for growth.
  • Apple MacBooks for work.
  • Free access to LinkedIn Learning.
  • Coverage of 50% of the cost of SkyEng English classes.
  • Time off to volunteer.
  • Awesome office space located in Saburtalo (Tbilisi).
Apply Manually

Lightspeed Commerce

Lightspeed Commerce is a global company providing a one-stop commerce platform designed to empower businesses. Founded in 2005 and dual-listed on the NYSE and TSX, it serves retail, hospitality, and golf industries across North America, Europe, and Asia Pacific. Lightspeed's cloud-based solution unifies online and physical operations, multichannel sales, payments, and financial solutions, connecting businesses to supplier networks. The company is dedicated to creating an inclusive workplace and fostering innovation in the commerce landscape.

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