Onboarding Support Specialist

Job Description

• Consolidating and importing data, along with QA review
• Creating and editing customer templates
• Prioritizing and managing requests, including updating requesters and ticketing system on task completion
• Completing customer and/or project account setup and tracking
• Assisting with customer report requests and consolidating final reports for uploading in various systems
• Verifying and validating customer’s information for offboarding
• Removing customer information from systems
• Assisting the sales, customer success, and services teams with contact management where needed
• Assisting with customer business review preparation
• Following up on customer survey requests
• Supporting customer education content creation
• Assisting with other projects and initiatives as required to meet/exceed Karbon’s business objectives

• 1+ years related work experience (or equivalent)
• 1-2 years of customer service experience
• BSIT preferred
• Excellent facility in the English language, both oral and written
• Experience in B2B account management, client services or comparable role
• Keen attention to details & ability to work through complex problems using creative solutions
• Good project management skills
• Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
• Highly motivated and self-directed
• Advanced knowledge of Google Suite and MS Office applications, especially Excel
• Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)

• Industry leading benefits package including medical, dental and vision insurance for you and up to three eligible dependents
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work from home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position