Merchant Risk Monitoring Investigator

Job Description

Upgrade is seeking a Merchant Risk Monitoring Investigator to join their team. The ideal candidate will be responsible for assessing and mitigating risks associated with merchant partners. This role requires a deep understanding of operational risk management, fraud detection, and compliance with regulatory standards in the merchant services industry. Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers.

• Conduct ongoing monitoring and analysis of merchant activities.
• Investigate alerts, reports, and cases related to merchant fraud.
• Collaborate with cross-functional teams.
• Utilize data analytics tools and techniques.
• Develop and maintain risk assessment frameworks.
• Stay updated on industry trends and regulatory changes.
• Prepare detailed reports and documentation.
• Participate in training programs and knowledge-sharing initiatives.

• Bachelor's degree in business, finance, risk management, or a related field.
• Proven experience in operational risk management, fraud detection, or merchant monitoring.
• Strong analytical skills.
• Knowledge of regulatory requirements and industry standards.
• Excellent communication and interpersonal skills.
• Detail-oriented approach.
• Proficiency in using data analysis tools, risk management software, and Microsoft Office Suite.
• Ability to work independently and manage multiple projects simultaneously.

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives