Strategic Account Manager (Nordics)

Job Description

Bloomreach is seeking a Strategic Account Manager to manage the Nordics portfolio. The Strategic Account Manager will own relationships with key accounts, ensure contract renegotiations, and identify upsell and cross-sell opportunities. Bloomreach is building the world’s premier agentic platform for personalization. They're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.This role reports to the Head of Account Management and involves day-to-day account management, qualifying new opportunities, and providing product demonstrations as a Subject Matter Expert for Engagement CDP solutions.Responsibilities:

• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-and upsell).
• Identify upsell and cross sell opportunities within existing accounts.
• Proactively own renewals in key accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
• Stay abreast of industry changes and trends.
• Confidently communicate the CDP value proposition.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.

Requirements:

• Ideally 5+ years of quota carrying experience in online media, selling software or software-as-a-service (SaaS).
• Good knowledge of online marketing/internet marketing.
• Strong technology skills.
• Must be able to credibly discuss digital marketing topics.
• Able to successfully negotiate and close deals at C-level.
• Ability to work and sell in a highly collaborative teamed environment.
• Proven track record meeting and exceeding revenue quota in an account retention and upsell role.
• Detail oriented, relationship-building skills, and a focus on a high level of customer service.
• Excellent written and verbal communication skills, including high calibre presentation skills.
• Positive attitude and “love of selling”.
• Needs to be highly charged, enthusiastic and driven to succeed.
• English and Dutch Language Skills necessary

Bloomreach offers:

• Freedom and trust-based culture.
• Flexible working hours.
• Virtual-first work environment with Bloomreach Hubs.
• Company events.
• Volunteering opportunities.
• Personal development programs and education budget.
• Employee Assistance Program.
• Subscription to Calm app.
• DisConnect days.
• Sports, yoga, and meditation opportunities.
• Extended parental leave.
• Restricted Stock Units or Stock Options.
• Company performance bonus.
• Employee referral bonus.
• Work anniversary rewards.