Partner Research Support Specialist

Job Description

Truveta is seeking a Partner Research Support Specialist to ensure customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely solutions. This role is crucial for maintaining strong customer relationships through high-quality assistance.Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Truveta's mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care.Responsibilities:

• Empower clients by providing exceptional support and guidance on platform usage.
• Serve as the point of contact for customer inquiries via email.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Guide customers through new product features and user best practices.
• Identify recurring customer issues and work with the team to develop proactive solutions.
• Assist with scheduling, creating materials for, and tracking follow-ups for key customer meetings.
• Track progress toward renewal goals and other customer success metrics.
• Collaborate with internal teams to address customer concerns effectively.
• Develop and update knowledge base articles and training materials.
• Take on additional projects as needed, supporting Managers and Directors.
• Advocate for customers by providing feedback to improve product functionality.
• Maintain internal visibility as a customer advocate and voice.

Requirements:

• 2+ years of experience in customer support, technical support, or a related field.
• Experience with real world data or EHR is a plus.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• High attention to detail and ability to deliver accurate and timely solutions.
• Ability to simplify complex concepts and explain them effectively to customers.
• Experience with customer support tools is a plus.
• Maintains a high degree of professionalism and enthusiasm.

Truveta offers:

• Interesting and meaningful work.
• Great benefits package.
• Professional development & training opportunities.