Customer Support

Job Description

Jonsson Workwear is seeking a driven and customer-obsessed individual to join their team as a Customer Support representative. This role is based in the Waterfall store in Midrand, Gauteng, South Africa. The Customer Support will be the in-store point of contact, providing exceptional service and ensuring customer needs are met with efficiency and brilliance.

The Customer Support will play a key role in understanding and adapting to customer needs, recommending workwear solutions, and processing requests. They will also be responsible for creating new customer connections and strengthening existing partnerships.

Role Involves:

• Providing in-store exceptional customer service.
• Creating new customer connections and strengthening existing partnerships.
• Utilizing product knowledge to suggest solutions.
• Effectively engaging with customers and collaborating with colleagues.
• Ensuring a smooth customer experience.
• Carrying out tasks efficiently and accurately.
• Following up and fulfilling commitments.

Requirements:

• Presentable, well-spoken, and professional demeanor.
• Ability to provide exceptional customer service.
• Strong communication and interpersonal skills.
• Product knowledge to suggest solutions.
• Efficiency and accuracy in carrying out tasks.

Jonsson Workwear offers:

• Opportunity to work for a company committed to employment equity.