VP, Global Programming and Retail Experience

Job Description

Sotheby's is seeking a VP, Global Programming and Retail Experience to define and lead the creation of flagship location programming and luxury client experiences in retail salons worldwide, both in-person and virtually. This role involves creating experiences to drive repeat traffic and engagement by connecting clients to the Sotheby’s universe in compelling and unexpected ways.Sotheby's is looking for someone with a background in luxury retail and a passion for creating memorable experiences.Responsibilities:

• Design and lead the creation of experiential programming at Sotheby’s Flagship locations worldwide
• Design the client experience around a robust suite of paid services and events programming
• Implement loyalty programming and other strategies to deliver increased client LTV, visit frequency, and retention
• Partner across marketing and PR to lead the creation of salon marketing and PR initiatives to increase awareness, new client acquisition, and client lifetime value

Requirements:

• Bachelor's degree required; MBA is desired
• 10+ years in luxury and/or omnichannel retail with experience in retail operations, events and experiences, and marketing and client engagement.
• Experience bringing new services and experiences to market successfully
• Proven track record in driving scalable change and business transformations
• Excellent communication skills, written and spoken
• Fluent in English essential, other languages beneficial

The role offers:

• Discretionary bonus
• Competitive benefits package