Collections Specialist

Job Description

Ernest Packaging Solutions is seeking a Collections Specialist to join their Credit Department in Commerce, CA. The Collections Specialist will manage past due B2B accounts, ensure timely payments, and maintain strong client relationships. The role involves making proactive collection calls, monitoring credit holds, and processing credit applications. They will report to the Corporate Credit Manager and collaborate with various teams to provide a seamless client experience.

• Make proactive collection calls to clients
• Monitor and release credit hold orders
• Enter invoice information into customer portals
• Review and process new credit applications
• Reconcile short payments and customer disputes

• Minimum 2 years’ experience in high-volume corporate collections (B2B)
• Knowledge of Accounts Receivable and credit processes preferred
• Familiarity with SAP or similar ERP system is a plus
• Detail-oriented and results-driven with strong organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and Word
• Ability to interpret and apply company policies and procedures with sound judgment
• Skilled at managing multiple priorities in a dynamic environment

• Competitive hourly pay
• Supportive team culture
• Opportunities for professional development