Robot Operations Manager, Change & Incident Management

Job Description

The Robot Operations Manager role at the company involves leading incident and change management within the Robot Operations Center (ROC). The manager will ensure proactive incident response, cross-team collaboration, and the implementation of structured change initiatives. They will act as the primary escalation point for major incidents, drive process improvements, and establish best practices for change adoption and risk mitigation. This role requires cross-functional collaboration with various teams to ensure smooth execution of changes and continuous service reliability improvements.Role involves:

• Leading and refining the incident response process.
• Acting as the primary escalation point for major incidents.
• Defining and enforcing structured Change Management protocols.
• Ensuring real-time monitoring of critical services.

Requirements:

• 3+ years of experience in a Technical Support, Engineering, or Customer Service role.
• 1+ years of experience managing a team.
• Strong analytical and communication skills.
• Ability to identify risks and develop contingency plans.

Role offers:

• Opportunity to lead and refine incident response processes.
• Chance to collaborate with engineering, product, and on-site teams.
• Opportunity to drive continuous improvement in operational efficiency.