Account Manager (Remote- US Based)

Job Description

Togetherwork is seeking an experienced Account Manager to manage a portfolio of enterprise-level accounts. The Account Manager will be responsible for ensuring long-term customer success, retention, and growth. They will serve as the primary point of contact for clients, guiding them through the end-to-end customer journey, driving product adoption, reducing churn, and identifying expansion opportunities. The ideal candidate will leverage strong relationship management, strategic problem-solving, and business acumen to maximize customer value and maintain a high level of client satisfaction.Role involves:

• Managing a portfolio of enterprise accounts.
• Building and maintaining strong client relationships.
• Proactively engaging customers to understand their business objectives.
• Collaborating with cross-functional teams.
• Identifying and driving revenue growth opportunities.
• Analyzing customer health metrics.
• Leading customer meetings and presentations.
• Advocating for customers internally.

Requirements:

• 3-5 years of Account Management experience in a SaaS environment (Fintech or Payments industry preferred).
• 3-5 years of hands-on experience with Salesforce (Microsoft Dynamics experience preferred).
• Strong ability to manage enterprise-level customer relationships and drive measurable results.
• Passionate about customer success and delivering high-value experiences to clients.
• Exceptional communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced, dynamic environment.

Role offers:

• Discretionary bonuses.
• Long term incentives.
• Flexible paid vacation/personal time policy.
• 6 weeks paid parental leave.