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Mobile & Cloud Support Technology Lead

Team Lead for mobile application support, iOS, GCP.
Critical Mass
Hybrid
On-Site
Costa Rica
Undisclosed salary
Job Description

Critical Mass is seeking a Mobile & Cloud Support Technology Lead to guide a technical support team. The role involves delivering 16x7 mobile application support for global customers. The ideal candidate should have a strong foundation in iOS development (Swift), JavaScript, and Google Cloud Platform (GCP).

Responsibilities:

  • Lead and mentor a distributed team of developers and support engineers.
  • Provide technical leadership on iOS mobile applications and backend services on GCP.
  • Oversee 16x7 support coverage, manage escalations, and coordinate handovers.
  • Collaborate with global stakeholders to define priorities and resolve incidents.
  • Participate in incident response and root cause analysis.
  • Define and track key performance indicators (KPIs).
  • Contribute to process improvements and automation strategies.
  • Provide hands-on support and code-level troubleshooting.

Requirements:

  • Advanced English level (B2+).
  • 8+ years of experience in software engineering with a focus on iOS development (Swift, UIKit, Xcode).
  • Proficiency in JavaScript and familiarity with cross-platform mobile frameworks.
  • Experience with Google Cloud Platform (GCP) services.
  • Prior experience in technical support, SRE, or DevOps environment.
  • Demonstrated leadership experience.
  • Strong problem-solving, communication, and organizational skills.
  • Ability to work in a rotational or flexible schedule.
  • Experience with monitoring and logging tools.
  • Exposure to CI/CD tools and mobile app deployment processes.
  • Previous work in Agile/Scrum environments.
  • Experience working with global, multicultural teams.

What Critical Mass Offers:

  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
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Critical Mass

Critical Mass is a digital experience design agency that collaborates with influential global brands to create impactful and innovative digital solutions. They focus on connecting brands with audiences through human-centered design across various digital ecosystems. The company fosters a collaborative environment, emphasizing creativity, strategic thinking, and meticulous execution. Critical Mass values individuals who are passionate about pushing boundaries and crafting engaging digital experiences.

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