Browse All Jobs

Real Time Specialist Supervisor (Hybrid, Mexico City)

Lead Real Time Specialist team, manage contact center systems, ensure service levels.
OpenTable
Hybrid
Mexico
Undisclosed salary
Job Description
OpenTable, a part of Booking Holdings, Inc., is seeking a Real Time Specialist Supervisor to join their team in Mexico City. This role involves building and leading a global team of Real Time Specialists and Workforce Schedulers, serving as a subject matter expert for contact center systems, and ensuring consistent achievement of service levels. The ideal candidate will possess strong analytical, communication, and leadership skills, with a proven track record in workforce management and team leadership within a contact center environment.

Responsibilities:
  • Build and lead a team of Real Time Specialist and Workforce Schedulers globally
  • Serve as a subject matter expert for contact center systems and tools
  • Monitor staffing levels to ensure consistent achievement of daily service levels
  • Communicate effectively with operations and leadership
  • Monitor, coach, train, and provide constructive feedback to employees
  • Manage special projects as assigned by Leader

Requirements:
  • 2-3 years of Workforce experience and/or 2-3 years of experience leading teams in a contact center
  • Proven success with building, leading, and motivating a team
  • Strong analytical and behavioral problem solving skills
  • An understanding of contact center KPIs
  • Experience with Workforce tools such as Talkdesk, Agyle Time, Salesforce, etc.
  • Strong communication skills
  • Ability to build and maintain reporting
  • Critical thinking skills
  • Ability to work under pressure and within tight deadlines

OpenTable offers:
  • Mexican Social Security (IMSS)
  • Christmas Bonus - 30 days
  • Paid Time Off - 20 days a year
  • Vacation Premium - 25%
  • Parental Leave
  • Bereavement Leave - 3 days
  • Bonuses
  • Dental Insurance & Life Insurance
  • Major Medical Insurance
Apply Manually

OpenTable

OpenTable, a part of Booking Holdings, Inc., is a leading platform connecting millions of diners with a network of 60,000 restaurant partners. With over 25 years of experience, the company provides technology solutions that empower restaurants to manage their operations, focusing on team efficiency, guest satisfaction, and profitability. Simultaneously, OpenTable enables diners to discover and book restaurants suitable for any occasion. The company fosters a culture of hospitality and collaboration, operating globally alongside its sister brand, KAYAK.

All Jobs at OpenTable (52)