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Policy & Operations Manager, Trust & Safety

Policy & Operations Manager for Trust & Safety at AI company.
Scale AI
On-Site
United States
USD 160,000 - 192,000
Job Description
Scale is seeking a highly motivated and experienced Policy & Operations Manager to build out critical functions of its Trust & Safety team. This role involves ensuring the trust and safety of all of Scale’s platforms and contributors, as well as addressing strategic and tactical challenges related to rapid operational growth. This person will collaborate with multiple teams across the company and around the globe.

Responsibilities:
  • Be at the forefront of fraud detection, understanding emerging risks and developing mitigation strategies
  • Analyze fraud vectors and develop policies that allow us to better action bad actors on our platform
  • Collaborate with partners in engineering and product teams to build advanced systems to fight abuse
  • Establish and evolve appropriate operational workflows 
  • Lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market) to refine and evolve our Trust & Safety Policies and implement them

Requirements:
  • Industry experience in trust & safety, operations, and policy development
  • An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
  • Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis, etc.)
  • Experience solving problems across multiple functions and stakeholders
  • Experience in the operationalization and/or development of scalable solutions and structure within a complex environment
  • Strong analytical skills, preferably with experience in using data analysis tools or software
  • Experience with SQL and/or another database language, understanding and hands-on experience with SQL and/or another database language, ability to handle, analyze, and interpret large datasets is preferred
  • Excellent leadership, problem-solving, and written/verbal communication skills; ability to challenge and apply these skills in a wide variety of situations, including executive briefings

The role offers:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • A learning and development stipend
  • Generous PTO
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Scale AI

Scale AI accelerates the development of AI applications across industries. The company's products power advanced language models, generative models, and computer vision models. Scale AI serves generative AI companies, government agencies, and enterprises, assisting organizations in building and deploying AI. Committed to inclusivity and equal opportunity, Scale AI fosters professional growth, offering opportunities to contribute to cutting-edge AI projects and collaborate with experts in the field.

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