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Engagement Manager - Germany

Scale is hiring Engagement Manager in Germany. Role ensures customer success.
Scale AI
On-Site
Germany
Undisclosed salary
Job Description
Scale is seeking an Engagement Manager in Germany to ensure customers become passionate, lifelong partners. As part of the Federal Delivery team, the Engagement Manager owns the account plan, manages day-to-day execution, and ensures an incredible customer experience. This role is a hybrid of Customer Success and Technical Program Manager.He/She will manage customer relationships, deliver AI/ML solutions, refine processes using data, align internal resources, and triage customer issues. The ultimate goal is to deliver outsize value in supporting our Federal customer’s AI/ML objectives.Responsibilities:
  • Manage customer relationships from the executive to the end user
  • Oversee onboarding and successful implementation of your accounts
  • Lead a cross-functional project team to exceed the customer’s AI/ML objectives
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers
  • Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
  • Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions
Requirements:
  • An active Top Secret security clearance is required.
  • Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services engagement management or in government
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • A basic understanding of the ML Operations process
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communication
  • A track record of structured, analytics-driven problem-solving
  • A history of diligence and organization across multiple work streams
  • Willingness to travel at least 30% of the time
What Scale offers:
  • Opportunity to work with advanced AI/ML technologies
  • Collaborative and inclusive work environment
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Scale AI

Scale AI accelerates the development of AI applications across industries. The company's products power advanced language models, generative models, and computer vision models. Scale AI serves generative AI companies, government agencies, and enterprises, assisting organizations in building and deploying AI. Committed to inclusivity and equal opportunity, Scale AI fosters professional growth, offering opportunities to contribute to cutting-edge AI projects and collaborate with experts in the field.

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