Technical Success Manager

Job Description

• Articulating the gap between the client's current state and desired state.
• Creating custom executive presentations for key accounts.
• Building and maintaining customer/partner relationships.
• Serving as a strategic advisor to customers/partners.
• Identifying and facilitating customer & partner training needs.
• Proactively preventing and eliminating obstacles for customers.
• Promoting the expansions, renewals, and adoptions of ABBYY solutions.
• Managing customer/partner expectations.
• Identifying and measuring customer product usage and adoption rates.
• Integrated project management and organization responsibilities.
• Being the Voice of the customer in ABBYY.
• Helping drive customer references, advocacy, and case studies.

• 5+ years of experience in Pre-Sales, Professional Services, consulting, Technical Account Management, or other customer-facing technical roles.
• Must have SaaS experience.
• A mix of business and technical acumen.
• Experience in OCR/ICR, Intelligent Document Processing, Document/Content Intelligence, Enterprise Automation, RPA, ECM, BPM, or ERP, Process mining or Task mining analytics, Analytics SAAS platform.
• Previous experience with ABBYY software is a plus.
• Understands solution-focused engagement approaches and methods.
• Strong project management, time management, and prioritization skills.
• Strong analytical and problem-solving skills.
• Excellent customer-facing and interpersonal skills.
• Strong written and verbal English communication skills.
• Proven self-starter with a strong track record.
• Able to manage the successful delivery of a portfolio of customer engagements.
• Advance proficiency in MS Office Suite or similar platforms.

• Remote and hybrid working options.
• Flexible hours.
• Two paid volunteering days off per year.
• Paid parental leave.
• Comprehensive Medical, Dental, and Vision Insurance
• 100% Employer-Paid Medical Plan (Employee-Only Option)
• 401(k) with up to 4% Employer Match
• Three Weeks Paid Time Off (Increases with Tenure)
• 13 Paid Holidays Annually, Plus Floating Days
• Gym Membership Subsidy
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
• Employee Assistance Program (EAP)
• Pet Insurance
• College Savings Plan
• Travel Assistance