Fraud Strategy Senior Analyst

Job Description

Vonage is seeking a Fraud Strategy Senior Analyst to support the Senior Director, Risk/Fraud strategy in developing and executing initiatives to mitigate fraud risks across communication platforms and multiple geographical areas. The analyst will align stakeholders, drive program execution, and ensure compliance with industry best practices and company objectives. This role requires strong organizational, analytical, and communication skills.

Responsibilities:

• Coordinate Fraud Program Execution
• Ensure Stakeholder Alignment
• Analyze Fraud Trends
• Monitor and Report on KPIs
• Support Risk Management and Compliance
• Participate in Audits and Reviews
• Drive Continuous Improvement

Requirements:

• Bachelor’s degree in Business, Forensic Accounting, Risk Management, Data Analytics, or related field (or equivalent experience).
• 5–7+ years in fraud prevention, investigation, risk management, or program coordination, ideally in the CPaaS/UCaaS or tech sector.
• Familiarity with communication platform fraud types such as toll fraud, subscription fraud, and account takeovers.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Proficiency in data analysis tools like Excel, SQL, or visualization platforms such as Tableau.
• Knowledge of fraud detection technologies, methodologies, and ability to collaborate in dynamic environments.

Benefits:

• Competitive pay and benefits
• Unlimited discretionary time off
• Tuition reimbursement
• Collaborative hybrid work environment