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Training Solutions Manager (REMOTE)

Training Manager for Drones and Tactical Robotics at Axon.
Axon
Remote
United States
Undisclosed salary
Job Description
Axon is seeking a Training Manager for Drones and Tactical Robotics. This role will act as the subject matter expert and training resource for Axon’s tactical robotics products, including drones, ground robots, and related accessories developed by Sky-Hero. The Training Manager will engage in pre- and post-sale activities, including product demonstrations, test and evaluations, and on-site consulting. He or she will be responsible for directly training domestic and international law enforcement customers on Axon’s tactical products, other Axon personnel, and ultimately growing the training discipline for this line of products.

Role involves:
  • Delivering in-person post-sale training to law enforcement customers around the world
  • Representing the company and its product at conferences and end user demonstrations
  • Engaging with public safety technology decision makers pre- and post-sale
  • Acting as the primary point of contact for customer training needs for tactical robotics products
  • Delivering in-person training for other Axon personnel
  • Working closely with product and support teams to update and improve training curriculum
  • Collecting end-user feedback, structuring it and maintaining records, and delivery regular updates to R&D for product improvements

Requirements:
  • Proficient in training and professional services with a technical or weapons-related customer base, with a minimum of 5-years professional experience
  • Strong operational experience serving on or supporting SWAT or special operations, with proficiency in drone operations & use in military or law enforcement applications
  • Understanding of software and/or hardware, testing and implementation
  • Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
  • Experience with IT hardware, SAAS sales or support
  • Experience with project management and resource tracking
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Drone equipment and programs, Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
  • Willing to travel weekly throughout North America and some international travel
  • Ability to work effectively, add value as a team member and assume leadership role within the team
  • Ability to work remotely effectively and add value as a team member.
  • Demonstrate technical knowledge and consultative skills
  • Ability to teach other members of the team and act as a mentor as required
  • Willingness to take ownership of accounts and account related actions
  • Must be able to coordinate across various groups and functional teams
  • Ability to perform tasks with little or no supervision
  • Demonstrate ability to implement, drive, track and report projects
  • English proficiency required, Spanish is a plus
  • BS/BA/MS in Unmanned Systems or related fields is a plus

Role offers:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Ride along with real police officers in real life situations, see them use technology, get inspired
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Axon

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