Technical Support Representative (Onsite)

Job Description

Axon is seeking a Technical Support Representative to provide first-class technical support to its customers. This role involves troubleshooting technical issues related to Axon products, including hardware and software, through various communication channels such as email and phone. The Technical Support Representative will report to the Manager of Technical Support and will not have any direct reports.Responsibilities include:

• Troubleshooting and resolving technical issues.
• Building and maintaining expertise in Axon products and policies.
• Assisting customers with software download, installation, and registration.
• Reporting bugs and trends to stakeholders.

Axon requires:

• A Bachelor’s Degree or equivalent work experience.
• 3+ years of technical support experience.
• Excellent communication skills.
• Proficiency with Windows, mobile devices, and cloud-based solutions.
• Strong analytical and troubleshooting skills.
• Ability to pass a Criminal Justice Information Services (CJIS) background check.

Axon offers:

• 401k with employer match
• Accrued paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs