Product Support Engineer III

Job Description

Zscaler, a leading cloud security company, is seeking a Product Support Engineer III to join their team in Bangalore. The successful candidate will be a 'go-to' person for consulting with enterprise customers, providing second-line support to debug security/network issues, and assisting customers with testing and troubleshooting alongside Engineering. This role reports to the Sr Manager, Product Support.

• Providing second-line support to debug security/network issues
• Assisting customers with testing and troubleshooting alongside Engineering
• Understanding the customer use-cases to provide input on product and code changes
• Creating entries in our technical support online database
• Assisting in creating training programs and fostering a team environment
• Mentoring other engineers on advanced troubleshooting, debugging, and case management skills

Requirements:

• At least 4+ years of experience
• Good understanding of HTTP and TCP/IP
• Knowledge of Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
• The ability to read packet captures
• Troubleshooting knowledge, design and implementation experience
• Background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs (Preferred)
• Vendor certification such as CCNA or equivalent (Preferred)
• Strong knowledge of web security, network infrastructure, proxies, NGFW, VPNs, and firewalls (Preferred)

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!