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Job Description
Eucalyptus is seeking a Telehealth Nurse or Pharmacist to join their team in Manila, Philippines, providing support to UK patients. Eucalyptus is an Australian founded digital healthcare company that aims to solve the world’s biggest healthcare challenges. The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment.
Responsibilities include:
- Providing medical support to patients with a range of conditions, primarily via email.
- Triaging, assessing, and supporting patients by evaluating the severity of medical side effects and enquiries.
- Ensuring timely and accurate responses to patients, delivering accurate medical information and advice.
- Maintaining patient safety by taking necessary precautions when addressing medical concerns and side effects.
- Initiating communication based on tracker information to monitor patient progress and provide support.
- Sharing patient feedback and insights with the clinical services team and wider business.
Requirements:
- A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience.
- Excellent writing skills for clear and concise communication via email.
- Comfortable working in a fast-paced environment and collaborating effectively with team members.
- Task-oriented mindset with meticulous attention to detail.
- Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off.
Eucalyptus offers:
- Leave offerings including sick, maternal/paternal, compassionate, and vacation leave.
- Personal health days leave and budget.
- Health insurance with coverage for up to two dependents.
- Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay.
- Transportation allowance for reporting to the Makati office.
- Annual professional development budget and additional leave credits.
