Senior Product Manager

Job Description

Zinnia is seeking a Senior Product Manager to manage the research and development activities related to the design and development of software or hardware products. The Product Manager will strategize the full lifecycle of a product - from conception through release. This individual will lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. They will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

What this role involves:

• Driving or contributing into the execution of all product lifecycle processes for products.
• Completing research and providing analysis as needed to support Management in decision making.
• Analyzing consumer needs, current market trends, and potential partnerships.
• Gaining a deep understanding of existing systems, customer experience, identifying and filling product gaps.
• Working with a cross-functional team to ensure fulfillment of product requirements.
• Assisting in determining product delivery and deployment dates.
• Facilitating business needs and priority identification.
• Assisting in Developing and executing proposed business and technical solutions.
• Assisting in the research and investigation of escalated production issues.
• Tracking incidents through completion while providing regular updates.
• Documenting business impact, research and resolution steps.
• Providing regular severity updates to Senior leadership.

Requirements:

• 5 to 10 years of experience as a Product Manager.
• A bachelor’s degree in Computer Information Systems, Business Administration, or a related field.
• Strong customer service skills with excellent relationship management skills.
• Basic understanding of technology system interfaces and data integration, networks, and operating systems.
• Proven background in process automation and/or robotic process automation (RPA).
• Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
• Ability to interpret and define API requirements.
• Experience collaborating with cross-functional teams.
• Basic knowledge of SQL, client/server, and network environments.
• Expert level communication, interpersonal, critical thinking and troubleshooting skills.
• Microsoft PC software experience.
• Willingness to develop industry-related knowledge.
• Analytical, organized with excellent written and verbal communication skills.
• Must be a self-starter, flexible and motivated.

What Zinnia offers:

• Excellent career progression and competitive compensation.
• Health/dental insurance.
• Parental leave.
• Profit sharing.
• 401(k).
• Incentive/bonus opportunity.
• Tuition reimbursement.