Box Office Supervisor

Job Description

• Adhering to and reinforcing the policies and procedures of AXS, the City of Denver, and related properties.
• Coordinating with AEG, Live Nation, and various promoters to ensure ticketing and box office needs are met.
• Assisting with the management of updates to holds, maps, capacities, etc.
• Ensuring the event is ready for night of show settlement and post-event settlement.
• Attending pre-event walkthrough meetings with venues to evaluate the space and equipment needed.
• Scheduling reports and maintaining reporting needs on-site for promoter and venue.
• Being responsible for the box office safe and all monies inside while on-site.
• Performing pre-event check lists, including preparing ticketing seller banks and will call.
• Verifying and counting all ticket seller reconciliations.
• Sending night of show event reports to clients and promoters.
• Ensuring ADA compliant ticketing practices.
• Reporting and following up on any ticketing equipment repair issues.

• High School Diploma or its equivalency.
• 3+ years of ticketing or live event experience, especially working with ticketing systems.
• Experience in Customer Service.
• Experience leading and mentoring preferred.
• Ability to adapt to a new environment, learn new skills, and interact with a variety of personalities and work styles.
• Excellent written and verbal communication skills.
• Strong, detailed organizational skills.
• A positive, service-oriented attitude.
• An ability to prioritize effectively and work efficiently under pressure.
• Computer literacy.
• Proficiency in Microsoft Office, Excel, Outlook and other web-based software platforms.
• Able to work successfully in a collaborative/team environment.

• Medical, dental and vision insurance.
• Paid holidays, vacation and sick time.
• Company paid basic life insurance.
• Voluntary life insurance.
• Parental leave.
• 401k Plan (with a current employer match of 3%).
• Flexible spending and health savings account options.
• Wellness offerings.
• Opportunities for learning and leveling up through training and education reimbursement.