Customer Service Representative

Job Description

Jobber is seeking a Customer Service Representative to join its Customer Success department. This role is crucial to Jobber's success, focusing on providing excellent customer service to users. The Customer Service Representative will assist users with understanding features, troubleshooting issues, and providing feedback using live chat, phone, or email.

Responsibilities include:

• Responding to inquiries from new and existing customers via live chat, phone, or email.
• Troubleshooting issues and answering questions about features and workflows.
• Maintaining high channel productivity across different mediums.
• Acting as a liaison for customer feedback to product and technical teams.
• Building a knowledge base of FAQs and documenting customer feedback.

Requirements include:

• Excellent interpersonal and communication skills.
• Agility and adaptability to solve problems quickly.
• Empathy for customers' journeys.
• Confidence with technology and cloud-based software.
• Reliability and resilience.

Jobber offers:

• A fixed compensation structure, starting at $50,000.
• Equity rewards and annual stipends for health and wellness.
• Retirement savings matching and an extended health package.
• A dedicated talent development program with career coaching.