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Sr. IT Engineer

Sr. IT Engineer role at Verkada in San Mateo, CA.
Verkada
On-Site
United States
USD 110,000 - 130,000
Job Description
Verkada is seeking a Sr. IT Engineer to join their San Mateo team. Verkada is a leader in cloud-based B2B physical security, offering six product lines integrated with a single cloud-based software platform. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with the HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges.

Responsibilities:
  • Drive IT operations initiatives and special projects
  • Provide high level end user support
  • Troubleshoot IT-related issues
  • Administer a wide variety of SaaS applications
  • Manage IT procurement, vendor relationships, and inventory
  • Partner with business units and collaborate on IT-related projects
  • Communicate effectively across all levels of the organization
  • Support a global workforce by partnering with overseas IT teams, employees, and consultants
  • Analyze existing IT processes, suggest improvements, and implement business processes where needed
  • Take on responsibilities beyond this job description as the company grows

Requirements:
  • Prior IT/helpdesk/customer service experience
  • A 5-star customer service mindset
  • IT project management
  • Excellent verbal and written communication skills
  • Strong teamwork and collaboration skills
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices
  • Ability to administer Google Workspace (G-Suite)
  • Experience working with SSO platforms (Okta, OneLogin, etc.)
  • Capability to manage AV hardware and software, including Zoom and other video conferencing tools
  • Knowledge of networking concepts
  • Experience with office moves and expansions
  • Understanding of global asset management
  • Flexible work schedule

Verkada offers:
  • Healthcare programs
  • Nationwide medical, vision, and dental coverage
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Paid parental leave and fertility benefits
  • Generous paid time off (PTO)
  • Professional development stipend
  • Wellness/fitness benefits
  • Daily healthy lunches and dinners
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Verkada

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