Support & RMA Technician

Job Description

OpenEye is seeking a Support & RMA Technician to join their team at their Liberty Lake, WA headquarters. The ideal candidate will be a problem-solver who enjoys interacting with people and working in a team-based collaborative environment. This role involves providing technical support to customers and repairing and testing OpenEye product returns.

Role involves:

• Repair and test OpenEye products sent in for repair and credit.
• Communicate with the RMA Manager about work assignments.
• Support all OpenEye products as well as secondary software and products via phone and email.
• Troubleshoot network communications, software/hardware, user processes, and mechanical operations.
• Provide friendly and professional service, demonstrating OpenEye’s core value of Heroic Customer Service.
• Assist in creating knowledge base articles to enhance customer self-support.
• Learn about innovative technologies and take on additional responsibilities as the organization grows.
• Perform all other duties/responsibilities as necessary or assigned.

Requirements:

• High School Diploma or a General Education Degree.
• Minimum of 2 years of related experience in customer service, troubleshooting, or repairing DVR and CCTV equipment.
• Ability to lift up to 50 pounds.
• Knowledge of basic inter-networking operations and protocols (preferred).
• Familiarity with the security industry, including cameras, DVRs, sensors, and relays (preferred).
• Understanding of electrical wiring and proper grounding (preferred).
• Knowledge of Linux OS (preferred).

OpenEye offers:

• Onsite work environment.
• Sport simulator onsite.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative culture where idea sharing is encouraged.
• Casual dress, jeans are welcome.
• Medical, dental, vision & prescription benefits starting day 1!
• Up to $5,000 annual company match for 401k.
• Company paid short-term/long-term disability, AD&D, and life insurance.
• Paid maternity and parental leave.
• 15 Days of Paid Vacation accrued per year (increases after year 3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program.
• Employee Equipment Program – Free Alarm.com system for your home.